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  Job No:
1932
  Job Title:
Manager - Investor Relations - AIFs
 

If you want to be part of a market leading entity, using your client relationship skills and deep knowledge of TA operations to ensure best in class Transfer Agency (TA) services, our client’s position will be of interest.

We are looking for an experienced manager with a strong understanding of TA processes and procedures, and great leadership and communication skills to join their team as their Alternative Funds Investor Relationship Manager / Client Services Manager.

In this role, you will:

Manage TA client relationships, and ensure  consistently high levels of client satisfaction

Ensure TA service standards are adhered to, and KPIs are met

Coordinate the set up of new funds and share classes

Be the main contact point for all client /investor queries, supervising the Shareholder Services team

Act as the escalation point for client queries

Create, maintain and update the TA Operational Guides for all clients

Work with TA Operations Managers and TA Product Managers to document service standards and procedures for TA  AIF clients

Supervise staff, building a team who feel free to contribute ideas

Perform appraisals, train staff on client requirements, mentoring and creating an engaged and effective team

Manage workloads and staffing levels, improving efficiencies  using a centralised reporting process

Review service levels, and consider new services where appropriate

  Salary:
Excellent salary
  Type:
Permanent
  Submitted:
Thursday 16th May 2019

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